Privacy Policy

LONRAH.COM

1. USER INFORMATION

Who is the controller of your personal data?


LONRAH RESORTS MURCIA, S.L. is the Controller of the USER’s personal data and informs him/her that these data shall be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and the Organic Law 3/2018 of 5 December (LOPDGDD).

For what purpose do we process your personal data and why do we do it?

Depending on the form from which we have obtained the personal data, we will process it confidentially for the following
purposes:

  • To manage and provide due response to proposals for the sale, acquisition or lease of property, as well as to resolve any queries raised by you in this regard, which may include the communication of your data to the owner or marketer of the property in which you have shown interest in order to enable them to manage your request, as this is necessary for the provision of the service you have requested and the contractual relationship that this entails (art. 6.1.b GDPR).

  • For the legal obligation to invoice, collect and account for our fees, and when by the nature of the transaction it is legally required, for compliance with the Law on the prevention of money laundering and terrorist financing (art. 6.1.c GDPR).

  • To contact you by various means, including electronic means, in order to provide or send you information in relation to the property in which you are interested, as well as in relation to other properties in our portfolio, based on our legitimate interest (art. 6.1.f GDPR exemption art. 21.2 LSSI), unless you indicate your wish not to receive these commercial communications by ticking the box provided for this purpose.

  • Respond to queries or any type of request made by the user through any of the forms of contact made available on the website of the controller (in the legitimate interest of the controller, art. 6.1.f GDPR).

  • Conduct statistical analysis and market research. (for the legitimate interest of the person in charge, art. 6.1.f GDPR)

For how long will we keep your personal data?


Data shall be stored for no longer than is necessary to maintain the purpose of the processing or for as long as there are legal
prescriptions dictating their custody, and when such purpose is no longer necessary the data shall be erased with appropriate
security measures to ensure the anonymization of the data or their complete destruction.

To whom do we disclose your personal data?


No communication of personal data to third parties is foreseen except, if necessary for the development and execution of the purposes of the processing, to our suppliers of services related to communications, with which the CONTROLLER has signed the confidentiality and data processor contracts required by current privacy regulations.

What are your rights?

The rights of the USER are:

  • Right to withdraw consent at any time.
  • Right of access, rectification, portability and erasure of your data and the limitation or objection to their processing.
  • The right to file a claim with the Spanish Supervisory Authority (www.aepd.es) if you consider that the processing does not comply with the current legislation.

Contact information for exercising rights:

LONRAH RESORTS MURCIA, S.L.. Town Centre, Hacienda Riquelme Golf Resort, – 30710 Sucina (Murcia). E-mail: info@lonrah.com

2. COMPULSORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER

The USERS, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form or download forms, accept expressly and in a free and unequivocal way that their data are necessary for the supplier to meet their
request, voluntarily providing their data in the remaining fields. The USER ensures that the personal data provided to the CONTROLLER are true and is responsible for communicating any changes to them.

The CONTROLLER informs that all data requested through the website are mandatory, as they are necessary for the provision of an optimal service to the USER. In the event that not all of the data is provided, there is no guarantee that the information and services provided will be completely adapted to the User’s needs.

3. SECURITY MEASURES

That in accordance with the provisions of the current regulations on the protection of personal data, the CONTROLLER is complying
with all the provisions of the GDPR and LOPDGDD regulations for processing the personal data for which they are responsible, and
is manifestly complying with the principles described in Article 5 of the GDPR, by which they are processed in a lawful, fair and
transparent manner in relation to the data subject and appropriate, relevant and limited to what is necessary in relation to the
purposes for which they are processed.

The CONTROLLER guarantees that all appropriate technical and organisational policies have been implemented to apply the
security measures established by GDPR and LOPDGDD in order to protect the rights and freedoms of the USERS, and has communicated the appropriate information for them to be able to exercise their rights and freedoms.

For more information about privacy safeguards, you can contact the CONTROLLER via LONRAH RESORTS MURCIA, S.L.. Town
Centre, Hacienda Riquelme Golf Resort, – 30710 Sucina (Murcia). E-mail: info@lonrah.com

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Terms & Conditions

At Lonrah, our aim is to make our terms and conditions as clear and straightforward as possible. If you have any questions or wish to discuss anything, please don’t hesitate to ask, we are always here to help:

Sales@Lonrah.com

All properties at Lonrah are sold under exclusive instruction. This one to one relationship between us and our vendors is at the heart of our business.

1) Lonrah charges a sales commission of 4 percent plus IVA (Spanish VAT charged at 21 percent), with a minimum commission of €6950 plus IVA.

2) Whilst listing with Lonrah, the vendor agrees not to appoint any other estate agent, or to sell or advertise the property privately. Should a sale occur through any other channel, public or private, other than Lonrah, during this period, Lonrah’s commission will be payable. 

3) The applicable commission rate becomes payable on the signing of the reservation/deposit agreement formalising the sale, with payment typically deferred to completion.

4) There is no minimum contract period for listing with Lonrah. We believe your home is yours, and with us you always have the right to withdraw your property from sale, without penalty. 

5) If at any point a sale is agreed with a buyer introduced by Lonrah, Lonrah’s commission will be payable.

6) Depending on resort regulations, Lonrah will usually install a For Sale sign at the property. The seller agrees that no other For Sale sign will be erected whilst Lonrah are marketing the property. We understand that some owners will prefer to not have a For Sale board, if this is the case, please let us know.

7) When a sale is agreed, a 10 percent non refundable deposit will typically be paid, usually in two separate instalments, by the purchaser. Should the purchaser withdraw from the sale, Lonrah will retain 50 percent of any deposit, up to the agreed commission amount, for expenses incurred, with any remaining balance paid to the vendor.

8) Should a vendor withdraw from a sale once signing of the reservation/deposit agreement has occurred, in addition to the penalties stated on the agreement under the Spanish Civil Code, Lonrah’s commission will be payable.

9) During the sales process, Lonrah may offer purchasers and vendors financial, mortgage and legal advice, via third parties, including banks and currency exchange companies with the aim of ensuring that both buyer and seller receive the best possible service. In some cases Lonrah may earn a commission from these referrals.

ESPAÑOL

En Lonrah, nuestro objetivo es hacer que nuestros términos y condiciones sean lo más claros y sencillos posible. Si tienes alguna pregunta o deseas comentar algo, no dudes en consultarnos; siempre estamos aquí para ayudarte:

sales@lonrah.com

Todas las propiedades en Lonrah se venden bajo instrucción exclusiva. Esta relación directa entre nosotros y nuestros vendedores es el núcleo de nuestro negocio.

1) Lonrah cobra una comisión de venta del 4 por ciento más IVA (el IVA en España se aplica al 21 por ciento), con una comisión mínima de 6.950 € más IVA.

2) Durante el periodo de contrato con Lonrah, el vendedor acepta no contratar a ningún otro agente inmobiliario, ni vender ni publicitar la propiedad de forma privada. En caso de que se produzca una venta por cualquier otro canal, público o privado, diferente a Lonrah durante este periodo, se deberá abonar la comisión correspondiente a Lonrah.

3) La comisión aplicable será pagadera en el momento de la firma del contrato de reserva o de depósito que formaliza la venta, aunque el pago suele aplazarse hasta la finalización de la transacción.

4) No existe un período mínimo de contrato para listar tu propiedad con Lonrah. Creemos que tu hogar es tuyo, y con nosotros siempre tendrás derecho a retirar tu propiedad de la venta, sin penalización.

5) Si en cualquier momento se acuerda una venta con un comprador presentado por Lonrah, la comisión de Lonrah será pagadera.

6) Dependiendo de las normativas del complejo o resort, Lonrah instalará generalmente un cartel de “Se Vende” en la propiedad. El vendedor acepta que no se colocará ningún otro cartel de “Se Vende” mientras Lonrah esté comercializando la propiedad. Entendemos que algunos propietarios pueden preferir no tener un cartel de venta; si este es tu caso, háznoslo saber.

7) Cuando se acuerda una venta, el comprador suele pagar un depósito no reembolsable del 10 por ciento, generalmente en dos plazos. Si el comprador se retira de la venta, Lonrah retendrá el 50 por ciento del depósito, hasta el monto de la comisión acordada, para cubrir los gastos incurridos, y el saldo restante será pagado al vendedor.

8) Si el vendedor se retira de la venta después de la firma del contrato de reserva o de depósito, además de las penalizaciones estipuladas en dicho contrato bajo el Código Civil español, se deberá abonar la comisión correspondiente a Lonrah.

9) Durante el proceso de venta, Lonrah puede ofrecer a compradores y vendedores asesoramiento financiero, hipotecario y legal a través de terceros, incluidos bancos y empresas de cambio de divisas, con el objetivo de garantizar el mejor servicio posible para ambas partes. En algunos casos, Lonrah puede recibir una comisión por estas referencias.